Terms and Conditions

By enrolling in a WEA Sydney course, students acknowledge that they have read the WEA Sydney Student Handbook and agree to abide by these Terms and Conditions, including the Refund Policy.

Student Rights

All students have the right to learn in a supportive environment.

• Fair and respectful treatment from WEA Sydney staff and tutors in line with equity and anti-discrimination legislation and WEA Sydney policies
• Access to WEA Sydney management through our complaints and grievances processes
• Access to courses that recognise individual learning needs and learning styles
• Protection from harassment and inappropriate behaviour
• The right to appeal formal assessment outcomes
• The right to learn in a safe, professional and clean environment
• Clear course information without additional or hidden costs
• Access to information relating to enrolments, policies, procedures and course participation
• Privacy and confidentiality of personal information

Student Responsibilities

WEA Sydney supports a standard of behaviour based on mutual respect for others, their property and their beliefs. No student has the right to disrupt the learning experience of another participant. WEA Sydney reserves the right to exclude participants where the learning environment has been compromised.

• Treat students, staff and tutors with respect and fairness
• Behave appropriately within learning environments
• Provide updated personal details where necessary
• Follow safety procedures and staff instructions
• Read and comply with enrolment, refund and certification information
• Refrain from abusive, disruptive or unsafe behaviour
• Submit required assessment tasks by due dates or negotiate extensions where appropriate
• Avoid plagiarism, collusion or other forms of academic misconduct

Refund Policy

If a Course is Cancelled

• You will receive a full refund, which may also be used toward another course
• If you enrol in a replacement course of lesser value, the difference will be refunded
• Discounts applied to the original enrolment may be re-applied to a new enrolment within seven (7) days of cancellation

If a Course is Rescheduled Before Commencement

• You may request a full refund
• If you cannot attend part of the rescheduled course, you may request a partial refund for affected sessions

Refund Limitations

• Refunds are generally not available once a course is confirmed to commence
• Refunds are not available if you withdraw from a confirmed or ongoing class

Discounts

• Discounts must be claimed at enrolment and cannot be applied or refunded afterwards

Serious Illness

• If serious illness occurs before a course commences, a refund may be considered
• Supporting documentation may be requested
• Except in exceptional circumstances, refunds are generally not available once a course has commenced

General Information

• Refunds will normally be processed within 10 business days
• First-time language students who find their level unsuitable may contact WEA Sydney within 10 business days of course commencement to transfer levels or request a partial or full refund
• WEA Sydney is not responsible for personal costs or materials purchased for cancelled or commenced courses

WEA Sydney Reserves the Right To

• Change published course details before or during a course
• Cancel or terminate a course
• Refuse enrolments as permitted by law

Voucher Policy

• Expired vouchers cannot be reissued
• Vouchers used for withdrawn courses cannot be reimbursed
• Vouchers cannot be redeemed for cash
• Vouchers cannot be used for WEA Sydney membership fees or donations

Copyright

Information published on the WEA Sydney website is protected under the Commonwealth Copyright Act 1968 and other applicable legislation unless otherwise stated.

Website content may be used for personal purposes or other uses permitted by copyright law. Written permission must be obtained from WEA Sydney before reproducing content for commercial purposes.

WEA Sydney does not intentionally use material that infringes copyright. If you believe material published on the website breaches copyright law, please contact WEA Sydney so the matter can be reviewed.

Disclaimer

WEA Sydney makes reasonable efforts to ensure that information published on this website is accurate, current and reliable. However, information may change without notice and users should independently assess the suitability and accuracy of information before relying on it.

WEA Sydney accepts no liability for loss or damage arising from the use of information published on this website.

Links to external websites are provided for convenience only. WEA Sydney does not endorse or accept responsibility for the content, services or applications provided by external organisations.